Repair planning guide
Know what each stage means.
A request, an accepted job and an authorized repair are different stages. Your work-order record keeps the discussion together, but an automated confirmation does not mean a provider has agreed to attend.
From the first message to the completion record
1. Create and keep your request
Enter the actual truck location, service need, symptoms and contact details. Guests should keep the private tracking link; customers can use their account. Check the details before submitting and update the provider if the unit moves.
2. Wait for provider acceptance
The platform checks for an eligible verified provider. If no provider accepts, the request can remain awaiting match. Keep dispatch informed and make alternative arrangements if needed. Acceptance should be followed by a confirmed scope and service window.
3. Review the quote and schedule
Ask what travel, diagnostic time, parts and labour the written quote includes. Identify the person authorized to approve it. A provider’s proposed arrival estimate can change; use work-order messages to confirm important timing or access details.
4. Approve changes deliberately
An inspection may reveal additional work. Ask the provider to explain the findings and record the revised scope and price before approval. Keep decisions in the work-order conversation so the driver, owner and provider share the same information.
5. Review completion and payment
Check the recorded work, photos, invoice and any remaining recommendations. Use the payment action shown for the work order when payment is enabled. The provider is responsible for the repair and its return-to-service guidance.
When you need help
For account access, verification or a problem with the work-order record, use app support. Include the account email and work-order ID. Repair diagnosis, parts suitability and technical release decisions should be discussed with the provider.
