TrukN app privacy
TrukN processes customer and mechanic account identity, saved truck and fleet details, contact information, repair locations, business profiles, service areas, availability, quotes, payments, work-order messages, support requests, repair evidence, payout onboarding status and device notification tokens. This information is used to verify providers, dispatch repair requests, operate work orders, prevent fraud, support payments, and deliver notifications.
Service providers
Cloudflare hosts the marketplace, Stripe handles connected-account onboarding and payments, Twilio sends urgent transactional SMS, Resend delivers account verification, password recovery and provider review notifications when configured, and Apple/Expo notification services deliver app alerts. Repair evidence is private and access-controlled.
Optional map pins
You may select a repair location on a map. The pin is shared with people authorized to access that work order. Opening the map sends your IP address and viewed map area to OpenStreetMap to load map images; your typed address, account details and work-order messages are not sent to the map service. You can remove the pin before submitting and use a written location instead. TrukN does not request device GPS access for this picker.
Control and deletion
You can update your saved customer details or mechanic settings and delete your account from Account. Deletion disables matching, removes active sessions and notification tokens, and anonymizes sign-in data. Records needed for active work, payments, tax, safety, fraud prevention or disputes may be retained for the required period.
Questions: kazi@cansoft.com
Share information for the repair you are arranging
Use the work-order record for repair details, messages and relevant evidence. Before uploading a photo, check whether it includes unrelated people, shipping documents, identification or other information the provider does not need. A description of the fault may be enough without a full document image.
Protect access to the request
Treat guest tracking links and account-recovery links as private. Share a job link only with people involved in that repair, and avoid posting it on a public page. Use your own account when updating customer or provider details. Never include passwords, sign-in codes, full card details or bank credentials in a support message.
Questions about a record or account
For a privacy or account question, contact support using the email associated with the account and describe the information involved. Include a work-order ID where relevant. Account deletion and any record retention are described above; ask support if you need clarification for an active repair or payment record.
Email a privacy question · Account support and deletion help
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