TrukNSend a support request we can act on
- Your account email and whether you are using a customer or mechanic account.
- The work-order ID, if the issue relates to a repair.
- The page or app screen, device type and approximate time the issue occurred.
- What you expected, what appeared instead and a screenshot with sensitive details hidden.
Check these common issues first
Sign-in or password recovery
Check the email address used for the account and use the password-recovery link on the sign-in page. Look in spam or junk folders for the recovery email. Never send your password, verification code or recovery link to support.
A job is missing
Confirm which account created the request. Guest requests use a private tracking link; an account created later may not automatically show the earlier guest job. Include the job ID or explain how the request was submitted when contacting support.
Provider verification is pending
Email verification and business review are separate. Check the provider application for missing information or documents. A completed submission does not itself authorize production matching.
A quote, charge or payout needs review
Include the work-order ID, amount, currency and the status you see. Explain whether the concern is about a proposed quote, an authorization, a completed charge or provider settlement. Do not include full card numbers or bank credentials.
Support is for account and marketplace questions. For an immediate threat to people, traffic or cargo safety, contact emergency services or the appropriate road authority instead of waiting for an email response.
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