TrukN
Repair planning guide
Preparing a Quebec repair request
Choose Montréal, Laval, Québec City or Gatineau according to the truck’s current location. Copy the street or autoroute name as it appears on the driver’s location information, and add direction, exit or the yard entrance. A delivery destination alone does not tell a provider where the truck is waiting.
Access, timing and road information
State your preferred contact language in the problem description so the provider can confirm communication arrangements. Do not assume a language preference guarantees a particular technician. Use Québec 511 for current road information and verify service access before scheduling.
Open Québec 511 for the latest information. A road-information service is separate from TrukN and does not confirm mechanic availability.
Choose the type of visit
Urgent breakdown
Explain what happened, whether the truck is safely parked and whether people or traffic are at risk. Contact emergency services for immediate danger. A request remains awaiting match until an eligible provider accepts; do not treat the form confirmation as an arrival commitment.
Scheduled yard work
Provide the preferred date, access hours and the unit’s planned location. Identify any restrictions on work at the site. The provider confirms the scope, parts and schedule; submitting a preferred time does not book an appointment.
Before approving the estimate
- Is travel or a call-out minimum included, and is diagnostic time separate?
- Which parts and labour are included in the written estimate?
- Who can approve additional work if the assessment changes?
- What arrival window has the provider actually confirmed?
- What completion record and provider warranty terms will be supplied?