TrukN
Repair planning guide
Preparing a Ontario repair request
Ontario request pages range from Thunder Bay and Sudbury to the Greater Toronto Area, southwestern Ontario and Ottawa. Those locations are not interchangeable. Select the truck’s current city and include the direction of travel, nearest exit or the specific yard address.
Access, timing and road information
For a large terminal, identify the truck entrance and dispatch contact instead of just a postal address. If the unit moved after the initial report, update the work order before a provider travels. Check Ontario 511 and confirm an arrival estimate directly with the accepting provider.
Open Ontario 511 for the latest information. A road-information service is separate from TrukN and does not confirm mechanic availability.
Choose the type of visit
Urgent breakdown
Explain what happened, whether the truck is safely parked and whether people or traffic are at risk. Contact emergency services for immediate danger. A request remains awaiting match until an eligible provider accepts; do not treat the form confirmation as an arrival commitment.
Scheduled yard work
Provide the preferred date, access hours and the unit’s planned location. Identify any restrictions on work at the site. The provider confirms the scope, parts and schedule; submitting a preferred time does not book an appointment.
Before approving the estimate
- Is travel or a call-out minimum included, and is diagnostic time separate?
- Which parts and labour are included in the written estimate?
- Who can approve additional work if the assessment changes?
- What arrival window has the provider actually confirmed?
- What completion record and provider warranty terms will be supplied?