TrukN
Repair planning guide
Keep the refrigeration problem and cargo decision separate.
A refrigeration repair request should include the unit condition and the load’s urgency. The repair provider assesses the equipment; the carrier or cargo owner decides how to handle a temperature-sensitive shipment. Do not wait for marketplace matching to notify the responsible dispatcher.
Compare the scope before you approve
| Quote component | What to confirm with the provider |
|---|---|
| Equipment capability | Does the provider work on this refrigeration-unit make and model? |
| Diagnostics and parts | What initial assessment is included, and how are parts availability and further work confirmed? |
| Cargo responsibility | Who at the carrier or cargo owner controls temperature monitoring, load access and shipment decisions? |
Record the controller information
Include unit make and model, displayed alarms, the set point and the current displayed temperature. Note when the issue began and whether the unit stopped, restarted or failed to hold the requested setting. Existing photos and temperature records can help explain the timeline.
Identify the cargo contact and access limits
Tell the provider who can authorize work and who controls shipment decisions. Include the trailer location, dock or yard access and any seal restrictions. Share necessary load requirements without placing confidential shipping documents in public messages.
Ask for equipment-specific capability
Before travel is confirmed, ask whether the provider works on that refrigeration unit and whether likely parts or further diagnostics are needed. Record the repair outcome and remaining concerns. A completed repair does not determine whether the cargo is acceptable for delivery.